The third problem analysis was the recruitment of the family member which proved to be totally unhelpful for the business development as there was no proper qualification or business handling capabilities for the family member making the existing business more complex to handle and the fact the students were used in the real-time operation was proved to be a mishap in the organization. i.e. (Sinclair recruitment). Derek Sinclair, son-in-law of the owner, was appointed although he was not qualified for that particular position. His job scope was to organize and deploy landscapers to job sites, dealing with customers and responding to customer concern, invoicing completed landscaping and travelling to client’s homes to quote jobs. This entire job was never his specialty or expertise as he was from a customer’s orientated background. Low knowledge on this tasks caused Sinclair facing difficulty to communicate with customers when they called, which led him to avoid answering calls. Besides that, Sinclair also faced problem quoting for a job as he was uncertain with the materials to be used. He was also not billing the finished landscaping jobs.