During my previous job, I was working in the hospitality sector, (In the small size hotel sector), as a general assistant in a hotel's restaurant. On my operational task within the hotel's restaurant, all staff were gathered to do our own individual task. As the explanation about team and group above, I think working with my colleagues on the significant operational task is close to a team concept. According to the team concept, goal-oriented joint action is a key point which indicates that we were working as team because we had a goal which we wanted to achieve by working together because our individual tasks are linked. Significantly, my team goal was to make sure that we satisfy customer needs and expectations with a high quality of service. In my team, there were thirteen staff who had a responsibility concern to a whole process of service delivery (e.g manager, kitchen staff, waiting staff,) As I mention above, having the same goal is the key which pulling all team members together because all tasks in the whole work process are linked. In order to achieve the goal, we needed to go towards the same direction because teamwork is a joint action of a group member and each team members have to contribute their skills and opinion toward the team goal. Therefore, our team member, firstly, had to be aware and clear about the goals and understand individual roles and tasks. My main role was dealing with customers and make sure that they got the best service and other team members also got their particular task but every tasks were linked to one another. Working as team, leadership skills is very important. Leadership can be defined as the process of influencing and persuade others to understand and agree about what needs to be done and how to do it. In the team we needed someone who can motivate and lead team members in to the right direction without any fear of any problems. Besides, working as team, we had to interact among members all the time to make our process flow smoothly in the right direction.